Question 1

Is TimiTomi right for my studio?

Accepted Answer

TimiTomi is built for boutique studios that run recurring group classes, with one to thirty instructors. A studio with more than one location runs them all on the Scale plan. Reformer pilates, yoga, barre, strength, HIIT, spin, boxing, martial arts, dance, Hyrox and stretching studios all fit, and so do tennis and padel clubs coaching in groups.

Question 2

Is there an app to download?

Accepted Answer

No, and your customers do not need one. There is nothing to install, so booking takes fewer steps. They book on your booking page, which opens on any phone or computer like a normal website. The page has its own web address with your studio’s name in it, and you can also show it on your own website.

Question 3

Can I put the booking page on my own website?

Accepted Answer

Yes. In your settings you copy a short piece of code and paste it into your website, or send it to the person who made your website. Your class schedule then shows on your site, and customers choose their class there. You can show your class packs and memberships the same way. We can help you do it on a free call.

Question 4

Can I set the whole thing up before I pay anything?

Accepted Answer

Yes. Your studio, your classes, your prices and your booking page are all free to build, and nothing you build is public until you say so. The bill starts when you go live and take your first booking.

Question 5

Can I use TimiTomi without Stripe?

Accepted Answer

You can build your studio, your classes and your prices without it. To go live, you connect your own Stripe account, and your customers pay into it. You need it even if your customers only pay in cash. A Stripe account is free to open.

Question 6

Is there a yearly contract or a cancellation fee?

Accepted Answer

No. You pay by the month, and you can cancel in the app at any time. There is no cancellation fee and no notice period. Your plan ends at the end of the month you paid for. You can choose to pay yearly for a lower price, and then your plan ends at the end of that year.

Question 7

Does my price change when I get more customers?

Accepted Answer

No. You pay the price of your plan. The number of customers you have does not change it, and neither do their bookings or the classes on your timetable. You pay more only when you add instructors, buy SMS or add features.

Question 8

Where does the money from a booking go?

Accepted Answer

Into your own Stripe account, through Stripe Connect. TimiTomi never holds your money, and Stripe pays out directly into your bank account.

Question 9

Do my customers have to make an account to book?

Accepted Answer

Nobody has to make one. Booking asks for their details and a payment, nothing else, and TimiTomi makes the account behind it. They sign in to it with a one-time password, so there is no password to remember.

Question 10

What happens to the studio I already run on something else?

Accepted Answer

You build your classes and prices in TimiTomi while your current system keeps running. Nothing is public and nothing is billed while you build. You go live when the new setup is ready, not before. Want help with the setup or the move? We guide you on a free call.

Question 11

How much does TimiTomi cost?

Accepted Answer

Three plans, priced by how many instructors they include and what they can do. Starter is €49 a month with five instructors, Studio is €249 with fifteen, and Scale is €499 with thirty. Every plan includes the booking page, class packs, memberships, the class schedule, the instructor portal and the booking and payment emails. On Starter you can buy some features as add-ons, and Studio and Scale include every add-on.

Question 12

Does TimiTomi take a percentage of my revenue?

Accepted Answer

No. You pay a flat monthly price, and TimiTomi takes 0% of what you charge your customers. The only other cost is Stripe’s own payment fee, which you pay straight to Stripe.

Question 13

Do you add a fee on top of the Stripe fee?

Accepted Answer

No. Stripe charges its own fee on each payment, online or at the desk, and that goes to Stripe. TimiTomi adds nothing on top of it: no platform fee, no percentage of the sale, no per-booking charge.

Question 14

Does the price change as my studio grows?

Accepted Answer

No. Your plan sets the price. No matter how many customers, classes and bookings you have, and no matter how many emails they receive, you pay the same. You pay more only for SMS, for instructors above the number your plan includes, and on Starter, for the add-ons you choose. An extra instructor costs €15 a month on every plan.

Question 15

Is there a discount for paying yearly?

Accepted Answer

Yes. Pay yearly and you get two months free: Starter is €490 a year instead of €588, Studio is €2,490 instead of €2,988, and Scale is €4,990 instead of €5,988.

Question 16

What happens if I have more instructors than my plan includes?

Accepted Answer

Each extra instructor costs €15 a month, on every plan, and there is no limit to how many you add. If you teach your own classes, you are one of the instructors your plan includes.

Question 17

Can I add features to Starter later?

Accepted Answer

Yes. On Starter you add a feature when you need it, and you can remove it again at any time. Each add-on has its own price: Waitlists & substitutes €15 a month, Marketing automation €29 a month, Private classes €15 a month and Custom domain €20 once. Reminders by SMS also need the SMS add-on, 200 SMS for €20 a month. Monthly add-ons have no yearly discount: on a yearly plan, they are billed with your plan. Studio and Scale include every add-on.

Question 18

Can I use my own Stripe account?

Accepted Answer

Yes. Your customers pay into your own Stripe account through Stripe Connect. TimiTomi never holds your money, and Stripe pays out directly into your bank account.

Question 19

How many SMS are included?

Accepted Answer

Studio includes 500 SMS a month and Scale includes 1,200. Starter has no SMS included, and adds 200 a month for €20. Need more? 200 extra SMS cost €20 on any plan, and they stay until you use them. When the allowance is gone, SMS pauses and email keeps working, so no bill arrives that you did not choose.

Question 20

What kind of studio is TimiTomi for?

Accepted Answer

Boutique studios that run group classes on a repeating timetable, with one to thirty instructors, in one location or in several on the Scale plan. Reformer pilates, yoga, barre, strength, HIIT, spin, boxing, martial arts, dance, Hyrox and stretching studios all fit, and so do tennis and padel clubs coaching in groups.

Question 21

Do customers need an account to book?

Accepted Answer

No. A customer books with their details and a payment, and TimiTomi makes the account for them. There is no password to choose. To see or change a booking they sign in with a one-time password, and they get a dashboard with their bookings, credits and orders.

Question 22

Which payment methods can my customers use?

Accepted Answer

Online, cards, Apple Pay and Google Pay, and the local methods Stripe supports in your country, including Multibanco, MB WAY, iDEAL and Bancontact. At the desk, a card on a Stripe reader or on your phone, or cash you mark as paid.

Question 23

Do my customers need an account to book?

Accepted Answer

No. A customer books with their details and a payment, and TimiTomi makes the account for them. There is no password to choose. They sign in with a one-time password and get a dashboard with their bookings, credits and orders.

Question 24

Can customers cancel and move their own bookings?

Accepted Answer

Yes, inside the notice period you set. You choose how much notice a cancellation and a move each need, and the booking page enforces it. Past that point the customer has to ask you.

Question 25

Can I hide prices on my booking page?

Accepted Answer

Yes. Prices, class length, instructor names and the spots left each have their own switch, and each one applies across the whole booking page.

Question 26

Can somebody book more than one spot at a time?

Accepted Answer

Yes. A customer can book several spots at once, which is how most people bring a friend or a partner. It is one booking and one payment.

Question 27

Does somebody have to make an account to book one class?

Accepted Answer

No. Customers can book instantly without creating a password or a lengthy sign-up. They enter their details, complete payment, and receive their confirmation. We make the account for them, so you can manage their details and write to them anytime, and they sign in with a one-time password.

Question 28

What happens if the class fills while somebody is paying?

Accepted Answer

Real-time availability prevents double-booking. If the last spot is claimed by another customer while payment is processing, we cancel the attempt automatically, refund the card in full at once, and notify the customer by email.

Question 29

Is a cancelled drop-in refunded in money or in credit?

Accepted Answer

In money. Provided the cancellation is outside your studio’s cancellation window, the booking is refunded directly to the original payment card. Cancellations for class packs or memberships return credits instead.

Question 30

Is there a waiting list when a class is full?

Accepted Answer

Yes. Studio and Scale include it, and on Starter it is part of the Waitlists & substitutes add-on. You put it on the classes you choose. A customer joins when the class is full, and one credit from their pack or membership is held while they wait, so buying one class does not put somebody on the list. When a spot frees, you choose what happens: the first person waiting is booked automatically, one person is asked at a time, or everybody waiting is offered it and the first to take it gets it. The list closes a set time before the class starts, and the held credits go back.

Question 31

Can I sell class packs that expire?

Accepted Answer

Yes. You choose an expiry from a day to a year, and it starts at the purchase rather than at the first class. You can extend it later for somebody who was ill, or leave expiry off, so the credits never expire.

Question 32

If somebody buys two packs, do the credits add up?

Accepted Answer

No. Each pack keeps its own balance and its own expiry, and a booking spends the older pack first. One pack expiring does not quietly take credits somebody bought last week.

Question 33

What happens to the credit when a class is cancelled?

Accepted Answer

The credit returns to the pack it came from, and a pack that was empty becomes usable again. The one exception is a pack that has already expired. There is nothing to return the credit to.

Question 34

Can a class pack be limited to certain classes?

Accepted Answer

Yes. You pick the classes a pack books, rather than the whole timetable, which is how a beginners pack or a yoga-only pack is sold. A pack cannot be tied to an instructor or a room directly.

Question 35

Can members pause their own membership?

Accepted Answer

Yes. Members can schedule a pause or start one immediately from their dashboard, and resume whenever they are ready. It saves you admin time and keeps a clear record of the account.

Question 36

What happens when a member upgrades mid-month?

Accepted Answer

Upgrades take effect immediately, with prorated billing for the remainder of the cycle. Downgrades take effect at the start of the next cycle, so billing stays predictable and no refunds are needed.

Question 37

Do unused classes roll over to the next month?

Accepted Answer

It is completely up to you. You can set each membership to roll over unused credits into the next cycle, or reset balances at the end of every month. Unlimited plans do not use credit counts.

Question 38

Can somebody hold two memberships at once?

Accepted Answer

Each customer holds one active membership at a time. A member who runs out of classes before the next renewal can purchase a top-up directly on their existing plan.

Question 39

Do I need Stripe to take payment at the desk?

Accepted Answer

You connect Stripe when you go live, and the desk uses that same account. A card at the desk goes through a Stripe reader or Tap to Pay on your phone. Cash or a bank transfer takes no card at all: mark the order paid, and the booking is made.

Question 40

Where do I get the reader, and what does it cost?

Accepted Answer

From the Readers page of your own Stripe dashboard, at Stripe’s price. It is Stripe’s hardware and Stripe’s warranty. TimiTomi does not sell readers and adds nothing to the price.

Question 41

Can I use the card machine I already have?

Accepted Answer

Yes, if it is a Stripe reader registered to your Stripe account. A machine from your bank or another provider takes the money outside TimiTomi, so mark that order as paid in person instead.

Question 42

Does TimiTomi take a cut of a payment taken at the desk?

Accepted Answer

No. TimiTomi takes 0% at the desk, the same as online. Stripe charges its own fee on a payment taken in person, and that fee goes straight to Stripe. In the euro area it is 1.4% + €0.10 for a standard EU card. The rate differs by country, and the pricing page states it in your own currency.

Question 43

Can I change one class without changing every week?

Accepted Answer

Yes. You change the time, the capacity or the instructor for a single date, and the weekly pattern stays exactly as it was. Only that one date changes.

Question 44

What happens when I close the studio for a week?

Accepted Answer

TimiTomi cancels the bookings inside the range and tells the customers. You only choose what closes, the studio, one instructor or one class, and for which dates.

Question 45

Can I put a substitute on one class?

Accepted Answer

Yes. Studio and Scale include substitutes, and on Starter they are part of the Waitlists & substitutes add-on. Assign a substitute to a single class, and we tell the customers booked into it. The pay for that class goes to the substitute, and the class carries a note saying the instructor changed.

Question 46

Can different classes have different cancellation notice?

Accepted Answer

Yes. Rules are set for the studio, then per class, then per instructor, and each level overrides the one above it. One class can ask for 24 hours notice in a studio that normally asks for two.

Question 47

How is instructor pay calculated?

Accepted Answer

Three ways, set per instructor: a flat monthly fee, a rate for each class taught, or a rate for each participant. You also choose whether they are paid on the classes attended or the classes scheduled, and whether their days off are paid.

Question 48

Does TimiTomi pay my instructors?

Accepted Answer

No. TimiTomi calculates what each instructor is owed and keeps the record behind the number. You still pay them yourself, by bank transfer. TimiTomi keeps their bank details, so you do not ask for them every month.

Question 49

What happens when I give an instructor a raise?

Accepted Answer

The new rate carries a start date and applies from there. Classes already taught keep the rate they were taught on, because each class stores a frozen record of the rate, the participant count and the amount. If one class was recorded wrong, you correct that class by hand, without touching the rate.

Question 50

Which plans include the instructor portal?

Accepted Answer

Every plan. The portal and instructor pay per class are on Starter, Studio and Scale, and Starter includes five instructors. Substitutes are on Studio and Scale, and on Starter with the Waitlists & substitutes add-on. Calendar sync for instructors is on Studio and Scale.

Question 51

Can I change the emails my customers get?

Accepted Answer

You choose which of them send and when. The emails themselves are written for you and carry your studio name and your logo, so the wording is not yours to rewrite. Where the words matter most, the text message, they are: you write the reminder your customers get before a class, and the nudge that asks them to book their week.

Question 52

What reminders are automatic?

Accepted Answer

Every one is triggered by something a customer did or did not do: the class coming up, credits running low, a top-up running down, a first purchase, a week with no booking on it, a spot coming free on a waiting list they joined. Instructors get their own weekly summary. You set how many hours before the class its reminder sends, and the credit level that counts as low.

Question 53

Does TimiTomi send SMS as well as email?

Accepted Answer

Yes. Every reminder has its own switch for email and its own switch for SMS, each with its own timing, so you choose which messages are worth a text and which stay email only. A text is its own short message rather than the email sent again, and on the class reminder and the booking nudge you write it yourself.

Question 54

How many SMS are included?

Accepted Answer

Studio includes 500 per month and Scale includes 1,200. Starter does not include SMS, but can add 200 a month for 20 euros. If you need more, 200 extra SMS cost 20 euros on any plan, and they stay until you use them.

Question 55

Does a customer need a pack or membership to join?

Accepted Answer

Yes. TimiTomi holds one credit from their pack, membership or top-up while they wait. Someone who buys a single class cannot join.

Question 56

What happens to the credit while they wait?

Accepted Answer

TimiTomi holds the credit, so they cannot use it for another class. If they get the spot, the credit pays for it. TimiTomi returns the credit if they leave the list, if the list closes, or if you cancel the class.

Question 57

What if nobody takes the spot?

Accepted Answer

Then anyone can book it. The list closes before the class starts, and TimiTomi returns the held credits.

Question 58

Which plans include the waiting list?

Accepted Answer

Studio and Scale include it. On Starter, you add it with the Waitlists & substitutes add-on. Either way, you add a waiting list only to the classes you choose, for example the ones that get full.

Question 59

Will my studio rank higher on Google?

Accepted Answer

TimiTomi gives Google what it needs to list a page: a title of its own on every page, and a list of the pages. Where a page ranks depends on what people search for and on the other sites in your area. Nobody can promise a position.

Question 60

I have my own website. Will the booking page compete with it?

Accepted Answer

No. Add your website in Appearance and the booking page stays out of Google. Your website remains the one people find, and every link to the booking page keeps working.

Question 61

Can the booking page use my own domain?

Accepted Answer

On Studio and Scale, yes, and on Starter with the Custom domain add-on. Without it, the booking page is at yourstudio.timitomi.com. Both addresses get the same titles, the same list of pages and the same switch.

Question 62

Does this cost extra?

Accepted Answer

No. It is on every plan and on from the start. There is nothing to set up.

Questions studio owners ask

Getting started

Pricing

Questions about your booking page

Questions about drop-ins

Questions about class packs

Questions about memberships

Questions about in-person payments

Questions about scheduling

Questions about instructors

Questions about email and SMS

Questions about the waiting list

Questions about Google